Return and Refund Policy

REPLACEMENT

We will replace your artwork if an item arrives damaged. Please contact us within 10 days upon received your order should any replacement required. 

RETURNS

Just because all the items are hand made, there is very small chance of manufacturing defect. We offer FREE  RETURN and FULL REFUND if any manufacturing defect. Please contact us within 3 days upon received your order. 

We don't accept returns because of colour difference

In order to set the right expectations, we use resized original images as product images, strictly no PS or filter. However, even the same image may have different look on different devices. If you are using Apple devices (iPhone, Mac, iPad), the colours are almost the true to reality. It's also related to the setting of monitors, such as brightness. We do see some colours differences with Andriod phones and some desk monitors.

Our prints are printed with the latest and best Epson printer using genuine UltraChrome® ink. We make sure that the prints are true to original artwork. We however have no control what the product images look like on your mobile/computer, and we don't accept returns because the colour is different from your expectation.

If you have concern about colours, it's highly recommended to view the product images with different devices to double check. You are always welcome to contact us. If we have stock of the items you are after in our Melbourne warehouse, we might be able to send you some photos or videos to help you make decision.

We don't accept returns and refund because of change-of-mind or ordering the wrong sizes.

All our products are made to order. We cannot accept returns because of change-of-mind or ordering the wrong size. Please make sure you measure your space, double check the sizes before placing an order.

We do accept reasonable change-of-mind return for store credit.

Providing the item(s) ordered is(are) not custom made products or gift card, we accept return in exchange for a store credit, within the three days from the date your order was delivered. All store credits are valid for one year from the date of issue.

All returns must be ‘as new’ condition and packaged securely in the original packaging. The customer will be responsible for return shipping costs.

Custom made print and gift cards cannot be returned or refunded.

We do not accept return or refund for any custom made prints and gift cards.